PURCHASING GUARANTEE
 

1. Claims are allowed up to 1 (one) month from the date of arrival at the port of
   destination.
2. Delay in claim submission will be reviewed on case by case basis.
3. The purchase guarantee applies to claims against our product shipped to you with the
   following conditions :
   a. Wood failure resulting in the inability of the goods to be used, even after
   competent repair.
   b. Wood joints and/or connections are broken.
   c. Non wood hardware is missing or broken.
   d. Non wood hardware is rusty.
4. All claims will be substantiated by photographs or digital images clearly showing
   the claim filed as per our purchasing guarantee.
   Verbal explanations need to accompany the submitted images for clarification. Photos
   or images may be sent by post or by email.
5. Claims for problems are failure of non wood components to be substantiated by
   photographs or images in same manner as for wood claims.
6. All claims will be processed within on week of receipt with a decision on claim given
   within 10 days of receipt.
7. Any claim may be rejected if :
   a. The claim is not connected to purchasing & shipment data.
   b. The claim is late as per item 1 and 2 above.
   c. No photograph and / or digital image is supplied.
   d. No explanatory data is provided with the image to clearly explain the problem.
8. Our guarantee is for replacement of goods or cash credit against future orders and does
   not include any other cost such as freight, re stocking or other charges.
    

Should you require more informations, please e-mail or write to us.